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Privacy Policy

Privacy Policy

Effective date: 21 September 2026

Mount-IT Solutions (“Mount-IT”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit https://mount-it.co.za/, request a quotation, contact us by telephone or WhatsApp, submit an enquiry, or use our installation and technical services.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Your name and contact details, including your email address and telephone number.
  • Your service address or installation location.
  • Information about the service you require, your property or premises, preferred timing, measurements and technical requirements.
  • Messages, photographs and other information you send through our website, WhatsApp, email or other enquiry channels.
  • Quotation, booking, service and payment-related records.
  • Technical website information such as your IP address, browser, device type, pages viewed, referral source and interactions with the website.
  • Advertising and attribution information where you arrive through platforms such as Google Ads.

Please do not send sensitive personal information that is not necessary for us to assess or provide the requested service.

2. How we use personal information

We may use personal information to:

  • Respond to enquiries and identify the service you require.
  • Prepare quotations, arrange appointments and provide services.
  • Communicate about your booking, installation, repair or support request.
  • Maintain customer and service records.
  • Improve our website, services, customer experience and marketing performance.
  • Measure enquiries and advertising effectiveness.
  • Prevent misuse, protect our systems and comply with legal obligations.
  • Send service-related or marketing communications where permitted. You may opt out of marketing communications at any time.

We process information only for legitimate business purposes, to take steps requested by you, to perform an agreement with you, where you have consented, or where applicable law otherwise permits or requires it.

3. Cookies, analytics and advertising

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure marketing performance. These technologies may be provided by services such as Google Analytics and Google Ads.

These providers may receive technical and usage information in accordance with their own privacy policies. You can control cookies through your browser settings. Blocking some cookies may affect website functionality.

4. WhatsApp and third-party services

If you contact us through WhatsApp or another third-party platform, that provider processes information under its own terms and privacy policy. We may also use service providers for website hosting, forms, analytics, communications, advertising, cloud storage and business administration.

We share personal information only when reasonably necessary for these providers to perform services for us, to deliver the service you requested, to comply with the law, or to protect legitimate rights and interests. We do not sell your personal information.

5. Information security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

6. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, quotation, operational, accounting, dispute-resolution and legal requirements. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

7. Your choices and rights

Subject to applicable law, you may ask us to:

  • Confirm whether we hold personal information about you.
  • Provide access to or correct your personal information.
  • Delete information that we are no longer required to retain.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Stop sending marketing communications.

We may need to verify your identity before completing a request. Some information may need to be retained where required by law or for legitimate business records.

8. Children’s privacy

Our services are not directed to children. We do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided information to us improperly, please contact us.

9. Links to other websites

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Review the privacy policy of any external service you use.

10. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be published on this page with a revised effective date.

11. Contact us

For privacy questions or requests, contact:

Mount-IT Solutions
Website: https://mount-it.co.za/
Email: mount.it.pvt@gmail.com
Telephone/WhatsApp: 066 461 5477

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